Guest Services

At Fairmont El San Juan Hotel, we welcome guests to enjoy all the best of what Puerto Rico has to offer. We’re here to help, and we look forward to welcoming you for an unforgettable luxury experience.

Check-in & Check-out Times

Check-in time is 4:00 p.m.
Check-out time is 11:00 a.m.

Late check-out or early check-in are by request only and based on availability. Additional fees may apply. Please inquire with the front desk for details.

Visit our Policies page for more information.

Parking

We offer secure and covered parking with in and out privileges.

Self-parking is available for $27.85 (including taxes). Valet parking is available for $33.40 (including taxes).

Concierge & Bell Staff

Our multilingual Concierge and Bell Staff offer the following services:

Laundry
Valet Service
Luggage Hold

Pet Policy

Well-behaved, house-trained pets are welcome at Fairmont El San Juan Hotel. A one-time fee of $150 will be charged per room per stay.

Service and support animals are always welcome and are exempt from pet policies. Service animals are accepted in all hotels (refer to local/government laws for specific direction).

Please visit our Policies page for more information.

Unlimited Basic Internet Access

Every guest of Fairmont El San Juan Hotel receives free access to Unlimited Basic Internet Access.

Fitness & Recreation

Keep fit and have fun while staying at Fairmont El San Juan Hotel. Enjoy access to the following fitness and recreation facilities:

Three-floor Well & Being Fitness Center

Basketball Court
Beach
Pool
Pool Table
Tour Desk
Tennis Court

Shopping

Fairmont El San Juan Hotel is home to an exclusive on-site shopping gallery. Shop for iconic Puerto Rican fashion, delicious food options, and wellness services. Visit the following shops and services:

Boronea
Candy Shoppe
Chic Shoes
The Dry Bar
The Nail Bar
Tropical Togs
Tropical Togs Men & Boys
Viaggi
Starbucks

Children’s Services

For your family’s comfort and convenience, we are pleased to offer access to cribs, high chairs, and playpens. Additionally, children’s menus are available at many of our restaurants and through in-room dining.

Accessibility

We are pleased to offer a variety of accessible accommodations. Additionally, many areas of the hotel are fully accessible for guests using wheelchairs and other mobility devices.

Please visit our Accessibility page for more information.