• a small desk in the lobby

Guest Services

At Fairmont El San Juan Hotel, we welcome guests to enjoy all the best of what Puerto Rico has to offer. We’re here to help, and we look forward to welcoming you for an unforgettable luxury experience.

  • Check-in time is 4:00 p.m.
  • Check-out time is 11:00 a.m.

Late check-out or early check-in are by request only and based on availability. Additional fees may apply. Please inquire with the front desk for details.

Visit our Policies page for more information.

We offer secure and covered parking with in and out privileges.

Self-parking is available for $27.85 (including taxes). Valet parking is available for $33.40 (including taxes).

Our multilingual Concierge and Bell Staff offer the following services:

  • Laundry
  • Valet Service
  • Luggage Hold

Well-behaved, house-trained pets are welcome at Fairmont El San Juan Hotel. A one-time fee of $150 will be charged per room per stay.

Service and support animals are always welcome and are exempt from pet policies. Service animals are accepted in all hotels (refer to local/government laws for specific direction).

Please visit our Policies page for more information.

We have bundled together our most popular amenities and activities into a daily resort fee of 21% plus tax, which includes:

  • Unlimited Basic Internet access in guest rooms and resort public areas
  • ALL Accor Loyalty Program Members receive an upgrade to Premium Speed Internet Access
  • ALL Platinum & Diamond Members receive a $25 Spa Credit
  • Special discounts at The Shops at Fairmont El San Juan Hotel
  • Nightly Live Entertainment
  • Daily Tropical Cocktail Class at Caña from 5:00 to 6:00 p.m.
  • 10% off hotel ticketed entertainment events
  • 10% off on the Well & Being Spa treatment of the day
  • One Fitness class per guest per stay
  • 10% off Well & Being Spa and Fitness retail products
  • Kids activities and outdoor games
  • Refillable water bottles and filtered water stations around the hotel
  • Pool amenities including sunscreen
  • Waived rental fee on Seaside cabanas, upon availability (food & beverage minimum consumption apply)
  • Use of paddleboard equipment
  • Bicycles for adults and children
  • Tennis/Basketball Court with equipment, Beach Volleyball & Pickleball Equipment
  • Enhanced Holiday Activities
  • One $25 Match Bet Coupon to use at the gaming table of your choice at Foxwoods El San Juan Casino
  • Waived cover fee for admission to Brava nightclub
  • Discounted Green Fees at Wyndham Grand Rio Mar Golf Course

Every guest of Fairmont El San Juan Hotel receives free access to Unlimited Basic Internet Access.

Keep fit and have fun while staying at Fairmont El San Juan Hotel. Enjoy access to the following fitness and recreation facilities:

Three-floor Well & Being Fitness Center

  • Basketball Court
  • Beach
  • Pool
  • Pool Table
  • Tour Desk
  • Tennis Court

Fairmont El San Juan Hotel is home to an exclusive on-site shopping gallery. Shop for iconic Puerto Rican fashion, delicious food options, and wellness services. Visit the following shops and services:

  • Boronea
  • Candy Shoppe
  • Chic Shoes
  • The Dry Bar
  • The Nail Bar
  • Tropical Togs
  • Tropical Togs Men & Boys
  • Viaggi
  • Starbucks

For your family’s comfort and convenience, we are pleased to offer access to cribs, high chairs, and playpens. Additionally, children’s menus are available at many of our restaurants and through in-room dining.

We are pleased to offer a variety of accessible accommodations. Additionally, many areas of the hotel are fully accessible for guests using wheelchairs and other mobility devices.

Please visit our Accessibility page for more information.

long empty hallway with small desk on the side

Get in Touch

Want more information about Fairmont El San Juan Hotel? We would love to hear from you! Visit our Frequently Asked Questions or contact us directly.